Common questions, straight answers
Can't find what you're looking for? Our team is happy to help.
How long does the free trial last?
Every plan includes a 14-day free trial with full access to all features. No credit card is required. At the end of the trial you can choose a plan or export your data.
Can I switch plans later?
Yes. Upgrade or downgrade anytime from your account settings. Upgrades are prorated; downgrades are applied as credit toward future invoices.
What data sources do you support?
Catalyst connects to 50+ sources out of the box, including PostgreSQL, MySQL, BigQuery, Snowflake, Redshift, S3 and Kafka. A REST API covers everything else.
Where is my data stored?
Customer data is stored in U.S.-based data centers and encrypted at rest with AES-256.
Do you offer refunds?
Yes. Annual plans can be refunded on a prorated basis within 30 days of purchase. See our Refund Policy for full details.
How do I cancel?
You can cancel anytime from Billing settings or by emailing us. Your account stays active until the end of the paid period.
Do you offer discounts for nonprofits or education?
Yes, qualified nonprofits and educational institutions receive 30% off any plan. Contact us to apply.
How can I reach support?
Call (619) 361-4360 or email [email protected]. We reply within one business day, and Pro customers get priority response.