1. Introduction
This Privacy Policy explains how Elkouds Analytics LLC (“Elkouds,” “we,” “us”) collects, uses and protects information when you visit elkouds.com or use the Catalyst platform (the “Services”).
2. Information we collect
Information you provide: name, work email, company, phone number and message content when you fill out a form, start a trial or contact support.
Account and billing data: account credentials and billing details processed by our payment provider. We do not store full card numbers.
Automatically collected data: IP address, browser type, device information, pages visited and referring URLs, collected through cookies and similar technologies.
Customer data: data you upload or connect to Catalyst. We process it only to provide the Services on your instructions.
3. How we use information
- To provide, maintain and improve the Services
- To respond to inquiries and provide customer support
- To process payments and send service-related notices
- To send marketing emails if you opted in (you may unsubscribe anytime)
- To measure advertising and website performance, including through Microsoft Advertising and similar services
- To detect, prevent and address fraud, security or technical issues
- To comply with legal obligations
4. Advertising and analytics
We may use advertising and analytics services, such as Microsoft Advertising (Bing Ads) and Microsoft Clarity, that use cookies or similar technologies to collect information about your visits to measure ad performance and to show relevant ads. These tools are only activated after you accept analytics cookies in our cookie banner. You can learn more about how Microsoft uses data at privacy.microsoft.com and opt out of personalized ads at Microsoft ad settings.
5. How we share information
We do not sell your personal information. We share it only with service providers who help us operate the business (hosting, payment processing, email delivery, analytics) under confidentiality obligations; when required by law; or in connection with a merger or acquisition.
6. Data retention
We keep personal information only as long as needed for the purposes described here or as required by law. Account data is deleted within 90 days of account closure unless retention is legally required.
7. Data security
We use encryption in transit and at rest, access controls and monitoring to protect information. No method of transmission is 100% secure, but we work hard to protect your data.
8. Your privacy rights
Depending on where you live, including California (CCPA/CPRA) and other U.S. states, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising. To exercise these rights, email us. We will not discriminate against you for exercising them.
9. Children's privacy
The Services are not directed to children under 16, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. We will post the new date at the top of this page and, for material changes, notify account holders by email.
11. Contact us
Elkouds Analytics LLC
Attn: John C. Heizmann
856 Copley Ave
Waldorf, MD 20602, USA
Phone: (619) 361-4360
Email: [email protected]